Privacy Policy
Westside House Cleaners respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect through our website, why we collect it, and how we use and protect it.
Last updated: September 2026
Information We Collect
When you contact us, request a quote, use our cleaning estimator, or submit a form through our website, we may collect information such as:
Personal and Contact Information
- Full name
- Phone number
- Email address
Property and Cleaning Information
Depending on the service you request, we may collect:
- Property type
- Number of bedrooms and bathrooms
- Property address or suburb
- Moving-out date
- Preferred cleaning date or time
- Cleaning frequency
- Property condition
- Requested cleaning services
- Optional services
- Additional notes or cleaning requirements
Business Information
For office and commercial cleaning enquiries, we may collect:
- Business name
- Contact person’s name
- Business address
- Business type
- Office size
- Cleaning frequency and preferred cleaning times
Messages and Additional Information
We may also collect any information you voluntarily provide when contacting us or completing a form.
How We Collect Your Information
We collect information when you voluntarily provide it through our website, including when you:
- Submit a contact form
- Request a cleaning quote
- Use our End of Lease Cleaning Estimator
- Enquire about one of our cleaning services
- Contact us directly by email
Our website uses Contact Form 7 to process website form submissions.
We may also collect limited information about how visitors interact with our website through analytics and website security tools, as described below.
Why We Collect Your Information
We may use your information to:
- Respond to your enquiries
- Prepare quotes and cleaning estimates
- Understand your cleaning requirements
- Arrange or discuss cleaning services
- Contact you regarding your enquiry or booking
- Improve our website, services and customer experience
- Understand how visitors use and interact with our website
- Maintain records relating to customer enquiries and services
- Help protect our forms and website from spam and abuse
We will only use your information for purposes reasonably related to your enquiry, booking, requested services, website operation or improvement.
How Your Information Is Stored
Information submitted through our website may be:
- Sent to our business email address; and
- Stored within our WordPress website or associated website systems.
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
When We May Share Your Information
We do not sell your personal information.
We may share information where reasonably necessary to provide our services or operate our website.
For example, information may be accessible to:
- Authorised members of our business
- Website or technology providers that help operate our website
- Service providers involved in delivering requested services
We may also disclose information where required or permitted by law.
Contact Form Submissions
When you submit a form through our website, the information you provide is used to respond to your enquiry, prepare a quote or estimate, or discuss the cleaning service you have requested.
Please avoid including sensitive personal information in form fields unless it is necessary for your enquiry.
Cookies and Analytics
Our website may use cookies and similar technologies that are necessary for the website to function correctly.
We also use Google Analytics, including through Google Site Kit, to understand how visitors use our website and to measure website performance.
Depending on your interaction with our website, analytics may collect information such as:
- Pages viewed
- General website interactions
- Device and browser information
- Approximate geographic information
- How visitors arrived at or interacted with our website
We may also use analytics events to measure website interactions such as:
- Successful quote form submissions
- Clicks on telephone links
- Clicks on email links
This information is used to understand website usage, measure enquiries and improve our website and services.
Google Analytics is provided by Google and may process information in accordance with Google’s applicable privacy policies.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Third-Party Services
Our website uses third-party services and plugins to help operate, secure, analyse and improve the website.
These may include:
- Contact Form 7 — to process website form submissions
- Google Analytics / Google Site Kit — to measure website usage and performance
- Cloudflare Turnstile — to help protect forms from spam and automated abuse
- Other WordPress plugins or website technologies required for website functionality
These third-party services may process information in accordance with their own privacy policies.
Third-party services used on our website may change from time to time.
Accessing or Correcting Your Information
You may contact us if you would like to:
- Request access to personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
We may need to verify your identity before responding to a request.
Privacy Concerns or Questions
If you have questions or concerns about how we handle your personal information, please contact us:
Westside House Cleaners
Email: westsidetradesgroup@gmail.com
We will review your enquiry and respond as reasonably practicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or information-handling practices.
The latest version will always be available on this page.