Terms & Conditions
These Terms & Conditions explain the general conditions that apply when you request, book or receive cleaning services from Westside House Cleaners. By requesting a quote, booking a service or using our services, you agree to these Terms & Conditions.
Last updated: September 2026
Our Services
Westside House Cleaners provides professional cleaning services, which may include:
- House Cleaning
- End of Lease Cleaning
- Office Cleaning
- Commercial Cleaning
- Additional cleaning services where agreed
The specific services provided will depend on the service requested and the agreed scope of work.
Quotes and Estimates
Quotes and estimates are based on the information provided to us about the property, premises and cleaning requirements.
To prepare an accurate quote, we may consider factors such as:
- Property or premises type
- Property size
- Number of bedrooms and bathrooms
- Cleaning requirements
- Property condition
- Requested services
- Optional or additional services
- Cleaning frequency
Quotes may be subject to change if the information provided is incomplete or materially different from the actual property or premises.
Where additional work is required outside the agreed scope, we will discuss this with you before carrying out chargeable additional work.
Service Scope and Conditions
The cleaning services provided will be based on the agreed scope of work for the booking.
Our website describes general cleaning tasks and inclusions that may apply to each service. The exact tasks included in a booking may depend on the property or premises, selected service, condition of the area, accessibility and the agreed scope of work.
Where our service descriptions refer to accessible surfaces or areas, this means areas that can be safely reached and cleaned without moving heavy or fixed items or using specialised equipment.
Where our service descriptions refer to suitable floors or surfaces, the cleaning method will depend on the material and condition of the surface and whether it is reasonably suitable for the cleaning method.
Where our service descriptions refer to cleared desks, tables, counters or other areas, those areas must be reasonably clear and accessible for the relevant cleaning task to be carried out.
Some cleaning tasks may be available only where they are specifically included in the agreed scope or selected as an optional or additional service.
Customers should review their quote and agreed service scope before the cleaning service is carried out.
Property Condition and Additional Work
Our advertised services and quoted prices generally assume a property or premises requiring a reasonable level of cleaning.
Additional time or labour may be required where a property has conditions such as:
- Heavy grease or build-up
- Excessive dirt or neglect
- Significant pet hair
- Excessive rubbish
- Heavy bathroom build-up
- Smoke or nicotine residue
- Extensive mould
- Significant marks or staining
- Unusually large rooms or layouts
Where reasonably possible, we will discuss additional work or charges before carrying out work outside the agreed scope.
Customer Responsibilities
To help us provide the requested service, customers are responsible for providing accurate information about their property or premises and cleaning requirements.
Customers should also ensure, where applicable, that:
- We have reasonable access to the property or premises at the agreed time.
- Relevant areas are accessible for cleaning.
- Areas requiring cleaning are reasonably clear of personal belongings or other items that prevent the agreed cleaning task from being safely carried out.
- Personal belongings and valuable items are secured where appropriate.
- Any important property conditions or cleaning concerns are communicated to us.
Property Access
Customers are responsible for arranging suitable access to the property or premises for the agreed cleaning service.
If access cannot be provided at the agreed time, please contact us as soon as possible.
Cancellations and Rescheduling
If you need to cancel or reschedule a booking, please contact us as soon as possible.
Cancellation or rescheduling arrangements may depend on the circumstances and timing of the booking.
Any specific cancellation fees or notice requirements will be communicated where applicable.
Payments and Refunds
Payment arrangements will be communicated during the quoting or booking process.
If you have concerns about a service provided, please contact us as soon as reaso
Payment arrangements will be communicated during the quoting or booking process.
If you have concerns about a service provided, please contact us as soon as reasonably possible so we can review the issue.
Refunds, where applicable, will be considered based on the circumstances of the service and in accordance with applicable consumer laws.
Nothing in these Terms & Conditions is intended to exclude any rights that cannot legally be excluded.
nably possible so we can review the issue.
Refunds, where applicable, will be considered based on the circumstances of the service and in accordance with applicable consumer laws.
Nothing in these Terms & Conditions is intended to exclude any rights that cannot legally be excluded.
Service Issues and Rectification
If you believe an agreed cleaning task has not been completed to the agreed scope, please contact us and provide relevant details about the issue.
Where appropriate, we will review the concern and determine whether further cleaning or rectification is required.
Any rectification will depend on the agreed cleaning scope and the circumstances of the issue.
Service Types
House Cleaning
House Cleaning is intended for routine residential cleaning and may include kitchens, bathrooms and toilets, bedrooms, living and dining areas, general areas, accessible surfaces and suitable floors, as described on our House Cleaning service page.
The standard service may include tasks such as dusting and wiping accessible surfaces, cleaning kitchen and bathroom areas, vacuuming and mopping suitable floors, wiping suitable doors and handles, removing accessible cobwebs and general room presentation.
Specific tasks may depend on accessibility, the condition of the property and the agreed cleaning scope.
End of Lease Cleaning
End of Lease Cleaning is a detailed residential cleaning service intended for properties being prepared for the end of a tenancy.
The service may include cleaning kitchens, bathrooms and toilets, bedrooms and living areas, floors, accessible surfaces and other areas included within the agreed scope.
Optional services may be available depending on the property and selected cleaning requirements.
The exact inclusions and price will depend on the property, information provided and agreed scope of work.
Office Cleaning
Office Cleaning is intended for routine cleaning of office environments and may include:
- Desks and work areas
- Reception and meeting rooms
- Kitchen and break areas
- Bathrooms and amenities
- Common areas
Cleaning may include vacuuming and mopping suitable floors, dusting accessible surfaces, selected high-touch areas, suitable doors and handles, internal bin emptying and accessible cobweb removal.
Desks, reception counters, meeting tables and similar areas may be cleaned where they are reasonably cleared and where the task is included in the agreed scope.
Commercial Cleaning
Commercial Cleaning is intended for cleaning commercial premises and may include:
- Work areas and offices
- Reception and customer areas
- Kitchen and break areas
- Bathrooms and amenities
- Common areas
Cleaning may include vacuuming and mopping suitable floors, dusting and wiping accessible surfaces, selected high-touch areas, suitable doors and handles, internal bin emptying and accessible cobweb removal.
Desks, counters, tables and other areas may require reasonable clearance and must be accessible for the relevant cleaning task to be carried out.
Limitations and Exclusions
Cleaning services are limited to the agreed scope of work.
We may not be able to guarantee the complete removal of:
- Permanent stains
- Existing damage
- Discolouration
- Wear and tear
- Mould-related damage
- Rust
- Etching
- Other conditions that cannot reasonably be resolved through standard cleaning
We are not responsible for maintenance, repairs or pre-existing property damage.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The most recent version will be available on this page.
Contact Us
If you have questions about these Terms & Conditions or our cleaning services, please contact us.
Westside House Cleaners